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 速賣通平臺(tái)的賣家和買家一般都是通過站內(nèi)信來溝通,那么面對(duì)不同的情況,需要發(fā)送不同的站內(nèi)信,但是很多新手賣家沒有經(jīng)驗(yàn),不清楚速賣通站內(nèi)信怎么寫,為了幫助大家解決這個(gè)問題,我整理了一些站內(nèi)信模板,趕緊去看看吧!

 站內(nèi)信處理的基本原則

 1、批發(fā)的站內(nèi)信消息優(yōu)先處理。抓住一個(gè)老客戶,有時(shí)候可以頂你一天的銷售額,要把更多的精力放在批發(fā)訂單上,爭(zhēng)取拿下批發(fā)訂單。

 2、如實(shí)回答,切勿忽悠?？蛻粼儐柈a(chǎn)品的相關(guān)功能,知道就是知道,不知道就是不知道,不確定就說不知道,一旦你說了可以支持,結(jié)果買回去用不了,速賣通糾紛退全款,妥妥的。(客戶要懂產(chǎn)品+物流+銷售等等)。

 站內(nèi)信分類及具體方法:

 1、產(chǎn)品問題

 問外觀相關(guān)(尺寸,顏色等)

 Dear Valued Customer

 Thanks for your great interest in our items , We are glad to tell you that this model we have 4 colors : Black , Green , Blue , Red , and all the color in stock , you can directly place the order in my store .

 Once we receive the payment from your side , we will arrange the shipment for you ASAP

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 詢問是否有庫(kù)存

 Dear Valued Customer

 Thanks for your great interest in our items , In fact this is a really new item in the market , We just sell out , so the new stock will arrive in 2 weeks ,But you can place an order first in my store , Once we have new stock , We need send all the orders according to Order Date, early orders , we need ship it fast .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 詢問產(chǎn)品功能

 Dear Valued Customer

 Thanks for your great interest in our items ,it can connect with two device at the same time , But we have tested it , When you connect with one headphone,the sound quality would be much better .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 詢問產(chǎn)品折扣(利潤(rùn)高可以考慮折扣)

 Dear Valued Customer

 Thanks for your great interest in our items , Since you are already my VIP Customer , we just apply the discount $ 2 for you for this item from my company .

 After you place the order , pls donot pay it first , Try to leave me message , so we will change the price to $** for you , and then let you finish the payment .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 詢問產(chǎn)品批發(fā)

 Dear ****

 Thanks for your great interest to my items , In fact your are already my VIP price , before you have bought many times in my store , so i just apply the VIP price for you from my company , Also we have our own factory So we can arrange it fast for you .

 Each we can sell u only $**, So ** pcs price is $ ** , And i confirm it with my shipping company , you need pay the TNT shipping fee $**, so **pcs total price is $ **, when u place the order ,do not pay first , leave me message let me change the price for you , after i change , i will tell u pay ,and priority to send your order.

 If you have any questions, please feel free to contact us wait your kindly reply , thanks

 2、物流問題

 詢問發(fā)貨時(shí)間

 Dear Valued Customer

 Thanks for your order ,In fact we have received your money , Usually my company QC need test it carefully before we shipping , Because we need guarantee better quality and well package for you .

 Totally we need arrange your package within 2 days , Never worry that , Once we shipped , we need update the tracking number for you , and give you the racking website , so you can know your package where it is going on .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 詢問是否支持本地配送

 Dear Valued Customer

 Thanks for your great interest to my items , This items we have many in stock in Russian Warehouse , We can ship it for you directly from Russian Warehouse , So you can receive it really fast .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 運(yùn)送時(shí)效(小包)

 Dear Valued Customer

 Thanks for your great interest to my items , Usually we send it to you by AliExpress Standard Shipping , This is Aliexpress Official Shipping Way , According to my experience , it will take 3~4 weeks to your local place .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 3、售后問題

 質(zhì)保時(shí)間(1年)

 Thanks for your great interest to my items , All the items in my store my company QC have tested it carefully , and we can provide you the guarantee for 1 year .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 支持本地退貨

 Dear Valued Customer

 Thanks for your order , In fact you can see we support domestic return in Russian , If you receive the parcel donot like it , you can return it to Aliexpress Russian Warehouse within 7 days .

 If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

 海外倉(cāng)選擇不了

 Dear Valued Customer

 Really sorry for the inconvenience , Just because we have set some remote area from Moscow , Cannot ship it from Russian Warehouse , For long address from Moscow is easy to lose the package , also buyer need pay high shipping fee , so you cannot choose ship it from Russian Warehouse .

 If ok hope you can understand it , and place order from China , Best wish

 希望今天分享的這些站內(nèi)信模板對(duì)大家有一些幫助!不管是想要通過站內(nèi)信來打動(dòng)買家下單購(gòu)買,還是通過站內(nèi)信處理好店鋪的售后服務(wù),都需要注意自己的話術(shù),以免引起對(duì)方的誤會(huì),導(dǎo)致出現(xiàn)投訴哦!